Shipping policy
Shipping Policy
Processing Times All products are made to order and printed by our production partner. Please allow 2–5 business days for your order to be produced before it is dispatched.
Delivery Times
- United Kingdom: 5–12 business days
- United States/Canada: 5-12 business days
- EU: 5–12 business days
- Australia: 10-20 business days
Using Printify fulfillment, your orders will normally be produced in the centre closest to your order location to reduce shipping times. If you have any inquiries regarding your order. Please contact thekatakanacollection@outlook.com and I can look into any issues encountered.
**Please note that some orders containing multiple items may be fulfilled by different suppliers and shipped separately. In this case, you may receive more than one delivery and separate shipping charges may apply per shipment. We work with trusted print partners to ensure the best quality and delivery experience possible.**
Import Duties & Taxes (EU Customers) Orders shipped to the European Union may be subject to import VAT and customs duties upon arrival in your country. These charges are set by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.
Tracking Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at thekatakanacollection@outlook.com and we'll do our best to help.